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Shipping

Clean Surroundings normally processes and ships orders received in the morning and early afternoon on the same day that the order is received, or, If that is not possible, then your order will ship on the next business day or the day after a postal holiday. Exceptions to our normal same day / next business day shipping schedule are noted below. For delivery to an alternate address, an order may be shipped to one of up to five different shipping addresses entered and selected on the Delivery Information page when checking out.

 

Exception to same day / next day shipping.

Orders received on Friday, October 27, thru Monday, October 30,

will be shipped on Tuesday, October 31, 2017.

 

Supplements and books are shipped via USPS Priority Mail. Days listed below are designated holidays by the United States Postal Service. Orders ready for shipment on those days will be shipped on the next business day.

 

2017 Postal Holidays

  • Monday, January 2 New Year’s Day (observed)
  • Monday, January 16 Martin Luther King Jr. birthday
  • Monday, February 20 Washington’s Birthday
  • Monday, May 29 Memorial Day
  • Tuesday, July 4 Independence Day
  • Monday, September 4 Labor Day
  • Monday, October 9 Columbus Day
  • Friday, November 10 Veterans Day (observed)
  • Thursday, November 23 Thanksgiving Day
  • Monday, December 25 Christmas Day

 

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Account address and shipping address

When you open an account, the first name and address to be entered is considered to be the primary address for your account and it should be the same as your credit card billing address. This address will also be used to calculate sales tax on those sales that are taxable (Texas residents only) (Supplements are not taxable anywhere). If your order will be shipped to an address other than your billing address, it may be entered on the Delivery Information page later in the checkout process.

 


 

Your email address 

 

Your email address is required to login to your account.

If your email address changes, you are not required to open a new account. Please do the following before placing an order :

  • click on Log In at the top of the page
  • log in to your account with your OLD email address and password
  • click on My Account at the top of the page
  • in the "My Account" box, click on View or change my account information.
  • edit your email address to your NEW email address.
  • click on continue

 

After your new email address is listed in your account information, you may place an order and order status email will be sent to your new email address. Subsequent logins must be made with your new email address.

If you have forgotten your password, go to the Log In page, enter your email address in the area for returning customers, then click on the link just below the password entry area to get a new password.

If you have forgotten your old email address, please call us at 1-866-460-7873 to edit your account.

 


 

Account and Order Status Notification

You will be notified by email through the email address provided in your account at the following times:

  • After opening your account.
  • After placing each order (Awaiting Fullfillment).
  • After your order is shipped (Shipped). 

 


 

Austin Air Products

Austin Air products are shipped via UPS Ground. Orders received before 1:30 PM Central Time (business days) are usually shipped the same day. Tracking information is usually forwarded to you within one business day after shipment. We offer Free UPS Ground Shipping to destinations in the Continental USA for complete air purifiers and replacement filters. Replacement filters come with a pre-filter. Except in extreme conditions, pre-filters usually do not need to be replaced separately. Orders for pre-filters only are charged a flat-rate shipping fee of $5.00.

The cutoff time for same day shipping of air purifiers and replacement filters is 1:30 PM on business days. Orders received after that time will be shipped the next business day.

For orders to international destinations, please call or email for a shipping quote.

After your order is shipped:

  1. Tracking information will be emailed to you.
  2. An invoice will be mailed separately.

We have discovered that one of our competitors is advertising "Free Express Shipping". Reading the fine print on their shipping information page will disclose that they actually offer Free Ground Shipping with faster shipping options available at extra cost. We can only assume that the term "Free Express Shipping" means that your order will be processed "quickly" for free. Clean Surroundings will also process your order quickly for free. That is the way it should be and we don't charge for UPS Ground Shipping. If you prefer 2nd Day Air or Overnight delivery, it is available at extra cost just like at our competition. Please call with your zip code so that we can obtain a quote. Your order will also be insured at no extra cost. If there is shipping damage to your air purifier when it arrives, call 866-460-7873 with the serial number on the side of the box and I will take care of the problem as quickly as possible. Again, no charge. Austin Air Purifiers are very good machines. We will do our best to ensure that you are a happy customer and breathe clean air in your home just as we have been doing since 2001. If you're not sure which model to purchase, contact us by email or give us a call at 866-460-7873.

 


 

intraMAX, intraMIN, and intraKID by Drucker Labs

intraMAX, intraMIN, and intraKID are shipped via United States Postal Service Priority Mail.  

USA and its territories: We offer FREE USPS Priority Shipping with a $50.00 minimum purchase to destinations in the USA and its territories. Orders for less than $50.00 will be charged for USPS Priority Shipping. If you desire Express Shipping (actual charges apply) and require that the order be shipped the same day, please call 866-460-7873 to verify that delivery expectations can be met. The USPS will not guarantee shipments that are shipped after the cutoff time.Delivery to domestic destinations is usually made within 2 - 3 business days. Express shipping is available at actual cost. Note: While Priority shipments are usually delivered within 2 - 3 business days to destinations in the United States, the USPS will not guarantee that delivery will be made in that time frame. Express shipping must be selected for guaranteed delivery time.

International Destinations: We ship to Australia, Canada, Denmark, France, New Zealand, the Philippine Islands, Japan, Jordan, and Thailand. For shipping to other countries please send an email so that we can accommodate you. We offer Discounted USPS Priority Shipping on orders to international destinations. The most efficient way to ship internationally is three 32 oz. bottles and up to6 travel bottles which will fit into a USPS Priority Medium Flat-Rate Box. Please place orders in multiples of three 32 oz. bottles so that we can ship efficiently with the Flat-Rate Boxes. Delivery to international destinations is usually made in 10 - 14 business days but may take longer depending on how fast customs is able to process orders out of the US and into your country. The customer is responsible for all local duty and taxes at the destination. The current discount for orders for 3 or more 32 oz. bottles is $11.30US. The shoppinc cart will calculate international shipping and apply the $11.30US shipping discount automatically.

Note for customers in the UK : Shipping charges calculated with your order are for shipping to a local postal facility in the U.K. and do not include local duty and/or delivery fees. The customer must be aware that additional fees will likely be due before delivery of the order. Due to excessive delays, returned packages, refused delivery, taxes, and delivery charges for orders delivered by Parcel Force, we will send an email explaining the above policy which must be returned before shipment of your order. Returns will not be accepted for orders shipped to the U.K. If an order from the U.K. is returned as undeliverable, no refunds will be given for the reasons listed above.

The following applies to orders shipped out of the USA  or it's territories when ordering intraMAX®,intraKID®, and intraMIN® from Clean Surroundings...

  • Clean Surroundings offers discounted USPS International Priority shipping on orders of at least three 32 oz. bottles. The amount of the discount is $11.30US.
  • Flat-rate boxes are sized for three 32 oz. bottles making flat-rate the most efficient way to ship internationally.
  • Orders received in the morning or early afternoon are shipped the same day or, if the post office is closed, the next business day. Orders in the US: expect delivery 2 - 4 business days after your order is shipped depending on distance from North Texas. International orders must clear customs and may require up to 10 - 14 days for delivery. You are always notified by email when your order is shipped.
  • intraMAX®, intraMIN®, and intraKID® are shipped discretely packaged with plenty of protective cushioning.
  • Please allow extra time when your order is shipped the week before Christmas.
  • Clean Surroundings includes a copy of the protocols with each order.
  • Select alternate shipping addresses, stored in your account, for orders while on vacation or business and to order for family and friends.  
  • We stock fresh inventory purchased directly from Drucker Labs. Orders are never backordered. If you are able to make a purchase online, we have the inventory and your order will be shipp promptly.
  • Clean Surroundings appreciates your business and we promise to provide the best customer service possible. Thank you for considering us for your purchase.
  • Please contact us if you have questions.

 


 

Water Filters

Water filters are shipped from various warehouses in the United States via UPS Ground. Your order will be shipped from the warehouse nearest to your delivery address that has stock on the item you've selected.

 For orders to international destinations, please call or email for a shipping quote.

 


 

Books

Books are shipped via USPS. Free Shipping is offered with orders over $50.00.

 




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