Clean Surroundings makes every attempt to get orders processed and shipped the same day. If that is not possible, then your order will ship on the next business day or the day after a postal holiday. For delivery to an alternate address, an order may be shipped to one of up to five different shipping addresses entered and selected on the Delivery Information page when checking out.
Account address and shipping address
When you open an account, the first name and address to be entered is considered to be the primary address for your account and it should be the same as your credit card billing address. This address will also be used to calculate sales tax on those sales that are taxable (Texas residents only) (Supplements are not taxable anywhere). If your order will be shipped to an address other than your billing address, it may be entered on the Delivery Information page later in the checkout process.
Your email address
Your email address is required to login to your account.
If your email address changes, you are not required to open a new account. Please do the following before placing an order :
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click on Log In at the top of the page
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log in to your account with your OLD email address and password
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click on My Account at the top of the page
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in the "My Account" box, click on View or change my account information.
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edit your email address to your NEW email address.
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click on continue
After your new email address is listed in your account information, you may place an order and order status email will be sent to your new email address. Subsequent logins must be made with your new email address.
If your old email address is no longer useable and you're unable to log in because you've forgotten your password, please call us at 1-866-460-7873 to edit your account.
Account and Order Status Notification
You will be notified by email through the email address provided in your account at the following times:
Austin Air Products
Austin Air products are shipped via UPS Ground. Tracking information is usually forwarded to you within one business day after we process your order. We offer Free UPS Ground Shipping to destinations in the Continental USA for complete air purifiers and replacement filters. Replacement filters come with a pre-filter. Except in extreme conditions, pre-filters usually do not need to be replaced separately. Orders for pre-filters are charged a flat-rate shipping fee of $5.00.
Please contact us if you have questions.
intraMAX, intraMIN, and intraKID by Drucker Labs
intraMAX, intraMIN, and intraKID are shipped Free of Charge with a $50.00 minimum purchase via United States Postal Service Priority Mail. Orders for less than $50.00 will be charged for USPS Priority or Express Shipping. If you desire Express Shipping and require that the order be shipped the same day, please call 866-460-7873 to verify that delivery expectations can be met. The USPS will not guarantee shipments that are shipped after the cutoff time.
USA and its territories: We offer FREE USPS Priority Shipping with a $50.00 minimum purchase to destinations in the USA and its territories. Delivery to domestic destinations is usually made within 2 - 3 business days. Express shipping is available at actual cost. Note: While Priority shipments are usually delivered within 2 - 3 business days to destinations in the United States, the USPS will not guarantee that delivery will be made in that time frame. Express shipping must be selected for guaranteed delivery time.
International Destinations: We ship to Australia, Canada, Denmark, France, Germany, Ireland, New Zealand, the Phillipine Islands, Thailand, and the United Kingdom. For shipping to other countries please send an email so that we can accommodate you. The customer is responsible for all local duty and taxes at the destination.
We offer Free USPS Priority Shipping on orders of $200.00 or more to international destinations. Orders under $200.00 are charged the actual rate for shipping. Up to 3 - 33 oz. bottles and 12 travel bottles will fit into a USPS Priority Flat-Rate Box. Delivery to international destinations is usually made in 6 - 10 business days but may take longer depending on how fast customs is able to process orders out of the US and into your country. The following applies when ordering intraMAX®,intraKID®, and intraMIN® from Clean Surroundings...
- Clean Surroundings offers FREE USPS Priority shipping with a $50.00 minimum purchase and no sales tax on orders within the USA and it's territories. Express delivery may be selected at checkout for actual cost. Orders to international destinations are shipped via FREE USPS Priority shipping with a $200 minimum purchase.
- Orders received before 3:30 pm CDT are shipped the same day or, if the post office is closed, the next business day. Expect delivery 1 - 3 business days after your order is shipped depending on distance from North Texas. International orders must clear customs and may require up to 10 days for delivery. You are always notified by email when your order is shipped.
- intraMAX®, intraMIN®, and intraKID® are shipped discretely packaged with plenty of protective cushioning.
- Please allow extra time when your order is shipped the week before Christmas.
- Clean Surroundings includes a copy of the protocols with each order.
- Select alternate shipping addresses, stored in your account, for orders while on vacation or business and to order for family and friends.
- We stock fresh inventory purchased directly from Drucker Labs. Orders are never backordered. If you are able to make a purchase online, we have the inventory and your order will be shipped promptly.
- Clean Surroundings appreciates your business and we promise to provide the best customer service possible. Thank you for considering us for your purchase.
- Please contact us if you have questions.
Organic Food Bar
Organic Food Bars are shipped via USPS Priority Mail with FREE USPS Priority Shipping on purchases over $50.00.
Water Filters
Water filters are shipped from various warehouses in the United States via UPS Ground. Your order will be shipped from the warehouse nearest to your delivery address that has stock on the item you've selected.
Books
Books are shipped via USPS. Free Shipping is offered with orders over $50.00.
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